At Ketalleya Pet Shop, we are committed to providing the highest quality pet products. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Return and Refund policy below.
Returns
- 30-Day Return Window: We accept returns on all products within 30 days from the date of delivery. If you are not satisfied with your purchase, you may return it for a full refund or exchange.
- Eligibility: Products must be in their original condition, unused, and with all packaging intact. Items that are damaged, used, or without the original packaging may not be eligible for a return.
Refunds
- Refund Process: Once your return is processed, we will issue a refund to your original payment method. Please allow up to 7 days for the refund to be completed, depending on your bank or payment provider.
- Notification: You will receive a notification once your return has been received and processed. If any issues arise, our customer service team will contact you directly.
How to Return an Item
- Contact our customer support team at support@ketalleya.us or call +33 6 49 58 83 45 to initiate your return.
- Provide your order number and details of the item you wish to return.
- Our team will guide you through the return process and provide you with any necessary instructions or return labels.
Non-Refundable Items
Certain items may be ineligible for a return or refund due to hygiene or safety reasons. Please contact us directly if you have any concerns about a specific product.
We hope you are completely satisfied with your purchase. If you have any questions or need assistance, our customer support team is here to help.
Contact Information
- Email: support@ketalleya.us
- Phone: +33 6 49 58 83 45
Thank you for shopping at Ketalleya Pet Shop!