At Ketalleya Pet Shop, we want to make your shopping experience as seamless and secure as possible. Below is our Payment Policy, detailing the methods of payment we accept and the process for your convenience.
Accepted Payment Methods
We use Stripe to process all payments securely. Stripe is a trusted payment gateway that allows us to accept the following methods of payment:
- Credit Cards: Visa, MasterCard, American Express, and Discover
- Debit Cards: Any debit card with a major network logo (Visa, MasterCard, etc.)
- Apple Pay: For quick and secure payments using your Apple device.
- Google Pay: Fast and easy payment method for Android users.
Your payment information is processed through a secure, encrypted gateway, and we do not store any of your sensitive payment details.
Payment Security
We prioritize your security and privacy. All transactions made on our website are handled securely by Stripe, utilizing SSL encryption and the latest security measures to protect your personal and financial data.
- SSL Encryption: All communication between your browser and our website is encrypted to ensure your information remains private.
- Secure Payments: Stripe’s secure payment processing ensures your card details are never stored on our website.
When Will My Payment Be Processed?
- Your payment will be processed immediately when you place your order.
- Once your payment is successfully processed, you will receive an order confirmation email with your order details.
Billing Address and Information
Please ensure that the billing address you provide during checkout matches the address associated with your payment method. Incorrect billing information may result in payment failure or delays in processing your order.
Taxes
Applicable sales tax will be calculated during the checkout process based on your shipping address. This will be included in your total order amount before you finalize your payment.
Currency
All payments are processed in EURO. If you are shopping from outside the France, your payment provider may convert the amount to your local currency based on their exchange rates.
Issues with Payment
If you experience any issues with payment processing, please contact our customer support team at support@ketalleya.us. We will assist you in resolving any payment-related issues as quickly as possible.
By completing a purchase on our website, you agree to our Payment Policy and acknowledge that all payments will be processed securely through Stripe. If you have any questions or need assistance, feel free to reach out to us!
Customer Support
For any inquiries regarding products, orders, returns, or refunds, please contact our customer support team:
- Email: support@ketalleya.us
- Phone: +33 6 49 58 83 45
- Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (local time)