Welcome to the Ketalleya Pet Shop FAQ page! Here, we’ve compiled answers to some of the most common questions to help you have a smooth shopping experience. If you don’t find what you’re looking for, feel free to reach out to our customer support team.
1. What types of products do you sell?
We specialize in high-quality products for pets, including:
- Pet food and treats
- Toys and accessories
- Grooming products
- Bedding and pet carriers
- Health and wellness items
- Pet apparel
All our products are selected with care to ensure your pets’ well-being and happiness.
2. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $60.00. Orders below this amount will incur a flat rate shipping fee of $7.99.
3. What is the order processing time?
We process all orders within 1-2 business days. Orders placed before 3:00 PM (local time) are processed the same day. Orders placed after 3:00 PM will be processed the next business day.
4. How long will it take for my order to arrive?
After processing, your order should arrive within 3-4 business days, depending on your location. Please note that delivery times may vary depending on the shipping carrier and any unforeseen delays.
5. Can I return an item?
Yes, we accept returns within 30 days from the delivery date. To be eligible for a return, products must be unused and in their original packaging. For more information, please refer to our Return & Refund Policy.
6. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.
7. Do you ship internationally?
Currently, we only ship within France. We are working on expanding our shipping options to other countries in the near future.
8. How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team through:
- Email: support@ketalleya.us
- Phone: +33 6 49 58 83 45
We’re available to assist you during our business hours.
9. How do I create an account on your website?
To create an account, simply click on the “Sign Up” button located at the top right of the homepage. Provide your details, including your name, email address, and password, and you’ll be ready to shop!
10. What payment methods do you accept?
We accept the following payment methods:
- Major credit cards (Visa, MasterCard, American Express)
- Debit cards
- PayPal
All transactions are secure, and your payment information is handled with the utmost care.
11. Can I cancel my order?
You can cancel your order before it has been processed. Please contact us as soon as possible at support@ketalleya.us or call +33 6 49 58 83 45 if you need to cancel an order.
12. What should I do if I receive a damaged item?
If you receive a damaged or defective item, please contact our customer support team immediately. Provide your order number and photos of the damaged item, and we’ll work to resolve the issue by offering a replacement or refund.
13. Do you offer gift cards?
At this time, we do not offer gift cards, but we’re considering adding this option in the future. Stay tuned for updates!
14. Is it safe to shop on your website?
Absolutely! We use SSL encryption and other security measures to protect your personal and payment information. You can shop with peace of mind knowing that your data is secure.
If you have any other questions or need further assistance, don’t hesitate to reach out to us! We’re here to help.
Thank you for choosing Ketalleya Pet Shop!