At Ketalleya Pet Shop, we strive to deliver your pet products swiftly and efficiently, ensuring your pets receive their essentials without delay. Please review our shipping details below to understand our shipping rates, processing times, and transit information.
Shipping Rates
- Free Standard Shipping: Enjoy free standard shipping on all orders over €50.00.
- Flat Rate Shipping: A flat shipping fee of €7.99 applies to all orders under €50.00.
Order Processing & Cutoff Time
- Order Cutoff Time: To ensure timely processing, orders placed before 3:00 PM (local time) will be processed the same business day. Orders placed after 3:00 PM will be processed on the next business day.
- Processing Time: All orders are processed within 1-2 business days. Our team works diligently to ensure that your order is prepared with the utmost care.
Transit Time
- Delivery Time: After processing, please allow 3-4 business days for your order to arrive at your shipping address. Delivery times may vary depending on your location and the shipping carrier used.
No Hidden Fees
- Transparency Guaranteed: We do not charge any handling or additional processing fees. The price you see is the price you pay.
- Taxes: Applicable taxes will be calculated at checkout based on your delivery address and are clearly displayed before you complete your purchase.
At Ketalleya Pet Shop, we are committed to ensuring your shopping experience is seamless and enjoyable. If you have any questions or concerns about shipping or your order, our customer support team is here to assist you.
Contact Information
- Email: support@ketalleya.us
- Phone: +33 6 49 58 83 45
Thank you for choosing Ketalleya for your pet care needs. We look forward to serving you and your pets!