Welcome to Ketalleya Pet Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing products from our online store. By accessing or using the website, you agree to comply with and be bound by these terms.
1. General Information
The term “Ketalleya” or “us” or “we” refers to Ketalleya Pet Shop, located at 52 rue de Doullens, Amiens 80000, France. The term “you” refers to the user or viewer of our website.
2. Use of Our Website
- You agree to use our website for lawful purposes only and in a manner that does not infringe on the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.
- You may not misuse the website by introducing viruses, malware, or any harmful material that may affect the operation of the website or the hardware or software of others.
3. Account Registration
- To make a purchase, you may be required to create an account. You agree to provide accurate and complete information when registering, and you are responsible for maintaining the confidentiality of your account information.
- You must notify us immediately if you suspect any unauthorized use of your account.
4. Product Information and Availability
- All products listed on Ketalleya Pet Shop are subject to availability. We reserve the right to modify or discontinue any products or services at any time without prior notice.
- We make every effort to display accurate product descriptions, images, and pricing. However, we do not guarantee that the information on the website is error-free.
5. Pricing and Payments
- All prices listed on our website are in USD unless otherwise stated.
- Payment for orders must be made at the time of purchase. We accept major credit and debit cards, as well as other forms of payment available on our website.
- Prices are subject to change without notice, and we reserve the right to correct any errors related to product pricing, taxes, and shipping costs.
6. Shipping and Delivery
- Please refer to our Shipping Policy for detailed information on shipping rates, delivery times, and order processing.
- We make every effort to ship your order promptly, but delivery times may vary depending on your location and the shipping carrier.
7. Returns and Refunds
- We accept returns and offer refunds in accordance with our Return & Refund Policy.
- All returns must meet the eligibility requirements outlined in our policy.
8. Limitation of Liability
- Ketalleya Pet Shop will not be held responsible for any damages, losses, or liabilities arising from the use of our website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
- We are not responsible for any errors or omissions in product information or website content.
9. Intellectual Property
- All content on the Ketalleya Pet Shop website, including text, graphics, logos, images, videos, and software, is the property of Ketalleya and is protected by copyright and other intellectual property laws.
- You may not reproduce, modify, or distribute any content from the website without prior written permission.
10. Privacy Policy
- Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
11. Changes to Terms and Conditions
- We reserve the right to update, modify, or change these Terms and Conditions at any time. Any changes will be posted on this page with an updated date.
- By continuing to use our website after any changes are made, you agree to comply with the revised Terms and Conditions.
12. Governing Law
- These Terms and Conditions are governed by and construed in accordance with the laws of France. Any disputes arising from or in connection with the use of this website will be subject to the exclusive jurisdiction of the courts of Amiens, France.
13. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
- Email: support@ketalleya.us
- Phone: +33 6 49 58 83 45
Thank you for choosing Ketalleya Pet Shop!